SmartLife Solutions offers leading edge training courses for executives and staff that will improve your competitive position. All training courses are researched and developed in order to include the latest thinking in business and management techniques. We provide practical tools that can be used in the real business world to enhance performance. We are available to undertake corporate and individual/in-house trainings upon request.

Training Courses for the 1st Semester 2012

1st Semester Training Leaflet - ENGLISH

Language

Business English Course - Cambridge BEC Preliminary

Since more than ever, a good knowledge of English is required to succeed in an international business and commerce environment, relevant language skills are provided to participants with an advantage in the job market and much greater flexibility to those who want to work overseas. BEC Preliminary provides candidates with an appropriate standard of English that can be used in a business context with the aim of also providing participants with vocabulary in business topics and enhancing reading, comprehension, listening and writing skills.

Course Outline & Registration Form

Business English Course - Cambridge BEC Vantage

A more detailed business course which provides participants with the opportunity to sit the Cambridge BEC Vantage examination. This is a useful qualification for people who need to use English as a foreign language for the purposes of international business and who are already in business-orientated work or for those preparing to follow such a career. The examination is aimed at an upper intermediate level of competence.

By the end of the course participants will be able to communicate confidently in the following key areas:

• The office, general business environment and routine
• Entertainment of clients, free time, relationships with colleagues and clients
• Travel and conference meetings
• Using the telephone
• Company structures, systems, processes
• Buying and selling
• Products and services
• Business / management issues
• Results and achievements

Course Outline & Registration Form

Administrative

Office Efficiency - Going that Extra Mile

Ideal for administrators, secretaries, receptionists, executive assistants, clerks and those who need to master basic office management competencies. This short course not only helps you to improve your professional and interpersonal skills, it also introduces you to the idea of enhancing your performance in the workplace by going that extra mile.

Course Outline & Registration Form - English

Effective Business Correspondence

This short course aims at providing participants with a step by step guide on how to improve English business correspondence skills. It explores key areas such as style, format and register.

Course Outline & Registration Form - English

Management

Motivating the Motivator

This interactive and intensive workshop will aid Managers / Leaders in achieving results and through the efforts of other people.  In order to extract the best from themselves, their team, and their colleagues, we will give you the understanding of motivation.  This training provides an introduction to the key concepts of both management and motivation.

Course Outline & Registration Form - English

Training the Manager

Newly appointed, soon to be appointed or existing Managers or anyone looking for a comprehensive overview of latest theory and practice in management skills and techniques through this comprehensive immersion in the fundamentals of management.  The course aims at providing thorough understanding of which is required to motivate and manage your team successfully and clear structures and tools to enable you to undertake this.  You'll leave with techniques to manage your team, and yourself, for optimum results, and the motivation to put your learning into practice back at work.

Course Outline & Registration Form - English

Employee Development

Mastering the Art of Assertiveness - The Path to a Career Filled with Confidence 

Mastering the art of assertiveness will enable more effective communication, greater self-esteem, the feeling of more control in daily activities and as a consequence reduced stress levels. An additional by-product of increased assertiveness is the manifestation of creative and development ideas and opportunities, thus spurring entrepreneurship. Recognise the link between assertiveness, confidence and self-esteem. The course aims at identifying the best approach to use when voicing ideas and opinions to colleagues and especially   senior managers, as well as handling difficult situations and people confidently and assertively.  Attending the course also aids in dealing with criticism, confrontation, anger, and negativity effectively and positively and overcoming feelings of apprehension and understand the importance of language and body language to assertiveness and at the same time, help you develop techniques for better working relationships using assertiveness.

Course Outline & Registration Form

Hospitality & Entertainment

Reviving the Art of Professional Waitering 

A sudden increase in the HoReCa business in Cyprus over the last few years and a shortage of trained professionals has led to the death of the professional waiter. The increase in competiveness in conjunction with the current economic climate have made it necessary for restaurant and cafe owners to train their staff in order to ensure client satisfaction and repeat business. Professional waitering is an art, which customers will appreciate. 

Course Outline & Registration Form

NOTE: Due to the limited number of places available, we recommend you submit the completed registration forms at the earliest opportunity.